July 2026

Editor's Message
by Ruth Sternberg, NCOPE, NCCSC – NRWA Newsletter Editor

Colleagues,

This month’s Watercooler is all about strengthening your practice and your professional presence.

First, you’ll find timely guidance on protecting client data in an AI-driven world. Did you know that the copy you produce actually has a “memory?” Learn more from Ingmar Graesslin, Ph.D.

    And you can also sign up for some of our select educational opportunities described below.

    But you might want to consider joining us! Membership offers many opportunities to learn, so you can grow your business and continue to expertly serve your clients. There are loads of member benefits—free member webinars (like Ingmar’s, detailed below) are just one perk. Here are two others reflected in this newsletter:

    ➤ Select your best resumes. It’s time for the ROAR competition! Get details below.

    ➤ Take a few minutes to raise your visibility by answering one or more of our Ask the Experts questions. You could be selected to appear in our annual e-book!

    ➤ And don’t forget to peruse our Member Success Stories. You could be listed here, too!

    Three reminders for our members:

    • Check the Midweek Memo for upcoming programs and details.
    • Looking for a past article? Visit the newsletter archive for past Watercooler issues.
    • Questions? Contact us at info@thenrwa.org.

    Here’s to your professional growth.

    What You Need to Know About Client Data and AI

    By Ingmar Graesslin, Ph.D.

    Resume writers handle some of the most sensitive data in professional services: full career histories, salary expectations, and the real reasons behind a career move. The good news is that a few small habits close most of the risk. My June 5 NRWA webinar examined what happens to that data once AI tools and everyday files are involved.

    Here’s a recap:

    Your files carry a history you cannot see.

    When the client revisions are finished, it is natural to click "accept all changes," call the document final, and send it. But “final” is not the same as “clean.” Accepting the changes resolves the tracked edits. That’s all. What stays behind is everything the editing never touched: the author and company names in the file properties, the template name (which can quietly carry a former client's name into a new client's file), the file name, hidden text, leftover comments, and the headers and footers.

    One writer learned this when a previous client's contact details, sitting in a page-two header, turned up in a recruiter's applicant tracking system.

    The fix is a habit, not a purchase.

    On Windows, Word's Document Inspector (File → Info → Check for Issues → Inspect Document) removes much of this, but it deletes items without showing you what they were, and it is more limited on Mac.

    My webinar discussed DocxCheck, a tool that I created to address this problem. Drop in a document, and it shows you every tracked change, comment, hidden line, and property in seconds, so you see what is there before sending it. It runs entirely in your browser, so the file never leaves your computer.

    It is free to use here.

    Your tools may do more than you expect.

    Many consumer AI tools use what you paste to improve the model or service unless you turn that setting off. But it is rarely off by default. Some AI meeting assistants go further: their published policies let them retain audio and video, analyze participants' faces, or infer details about the people on the call. Before client data enters any tool, ask three questions:

    1. Does it retain my inputs?

    2. Does it use them for model or service improvement, and can I opt out?

    3. Does the answer change by plan, tier, or account?

    If you cannot answer these clearly, the tool is not ready for client data.

    This is a trust advantage.

    I am not arguing against AI. I use it every day—just deliberately rather than by reflex. A writer who can tell a client, "I know what happens to your information in my workflow, and I have made deliberate choices to protect it," offers something many competitors cannot. In a profession built on confidentiality, that certainty is part of what clients are paying for.

    The full webinar in the NRWA member library also covers breach-notification duties and when GDPR or US state privacy laws can apply to your practice.

    Ingmar is an NRWA member and the founder of Tailored AI Services, where he builds privacy-first AI tools for professional resume writers. He presented "AI Security Pitfalls for Resume Writers" on June 5. Check it out on the On-Demand Webinars page. 

    Show Off Your Resume Skills

    Do your clients consistently land interviews because of your writing and strategy? Then it's time to enter the 2026 resume-writing competition.

    The deadline is approaching! The 2025 ROAR (Recognizing Outstanding Achievement in Resumes) contest closes July 15.

    Here are the categories:

    • New Business Owner
    • Experienced Business Owner
    • College Career Services
    • Military Transition / Workforce

    Scoring Emphasis: Yes, layout and organization matter, but strong, results-driven writing matters most. If your resumes consistently win your clients interviews, you'll be very competitive.

    Current scoring rubric:

    • Positioning, strategy, and creativity (15 points)
    • Layout, design/format, and readability by the human reader and the ATS reader (20 points)
    • Keyword optimization for the target (15 points)
    • Technical writing accuracy and grammar (30 points)
    • Value focus with specific accomplishments (20 points)

    Design Options: You're welcome to incorporate design elements but they are not necessary to win.

    No AI Content: All submissions must include original and personal content; AI-generated materials are not permitted. (Some non-preferred ATS-compliant template businesses use AI-generated content. Sorry, that is not allowed.)

    Submissions: Through July 15 | $40 per entry

    Click here for more details and to enter your submission.

    The Questions Behind the Questions:
    What Interviewers Really Want to Know

    A candidate answers every question; the conversation flows.

    And then comes the rejection.

    According to Interview Speak co-author Laura Browne, this happens because candidates answer the words they hear without understanding what the interviewer is actually trying to learn

    Every question has an underlying hiring concern, and candidates who can identify it are far better equipped to respond with relevant, convincing evidence.

    For resume writers, understanding the employer's intent sharpens discovery questions, strengthens bullet points, and helps clients recognize that their accomplishments aren't just numbers on a page. They're stories that will need to be explained and defended in the room.

    What do interviewers really mean when they ask about weaknesses, strengths, or leadership? What makes an answer fail even when it's technically accurate? And how should resume writers think about the claims they make on behalf of clients?

    Find out more at the NRWA webinar: "Translating Interview Speak: What Interviewers Really Want to Know" on July 10, 2026 from 12:30 p. m. –1:30 p.m., ET. Look for the details on this and other upcoming webinars on our Professional Development page

    Career Tips for Job Search Success

    Each month, the NRWA provides its members a unique opportunity to let the world know that they are experts in their field. It’s called “Ask the Experts,” and it leads to a yearly compilation of wisdom that is available for anyone to download.

    Questions cover every angle of job searching, from resume construction to interviewing, and beyond.

    Beginning in 2020, these questions and answers have been compiled on an annual basis by a team of NRWA experts into an e-book, Career Tips for Job Search Success.

    Now in its sixth volume, the e-book is available to download, not just to NRWA members but also to other career professionals, institutions, and job seekers.

    Our 2026 volume was released in April and is available here for download (along with all six previous volumes). 

    Here is a tip from Donna Tucker to help improve your writing.

    Abbreviation Overuse:

    • Wrong:
      "Collaborated with SMEs to develop SOPs for QA."
    • Right:
      "Collaborated with subject matter experts to develop standard operating procedures for quality assurance."

    When you rely too much on abbreviations, you risk losing clarity, especially for readers who aren’t familiar with the field’s jargon. Spell out terms at least once in a document. 

    NRWA Member Milestones - image of icons simulating a hole of golf

    Julie Maahs, NCRW, recently submitted two resumes that are now featured in the book Resumes for Dummies, 9th Edition by Laura DeCarlo (Wiley & Sons, April 2026). Julie serves as the assistant director for career readiness at Minnesota State University Moorhead.

    Share Your Milestone

    • Have you written a book?
    • Delivered a talk?
    • Achieved something significant in our profession?

    We want to hear from you!

    Click here to fill out the form and get a mention in an upcoming issue of our monthly newsletter, The Watercooler.

    Professional Development 

    electronic learning

    The NRWA offers live and on-demand webinars, a self-paced Resume Writing 101 course, and more opportunities for learning throughout the year.

    LEARN MORE

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