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Writing Excellence


Annual Live Class

May 8-29, 2024

1:00 p.m.-2:30 p.m.

Core Training (4-classes)

$595 Members 

$770 Nonmembers

Pricing includes all handouts and access to recorded sessions, which will remain active for 90 days following registration.

Interested in this training, but feel like you can't afford the cost right now? If you apply for and pay with PayPal Credit, you have six months to pay for the program, interest-free. Email 
before you register for details on payment with PayPal Credit.



Sign up for an Upcoming Webinar

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Access resources in our Teleseminar Archives *Members-Only Benefit

Train at your own pace with Resume Writing 101

Enroll in Writing Excellence: Foundations Self-paced Training

Read selections from our Recommended Books list

Plan your professional development with our education options

Get the NCRW Study Guide

Begin your NCRW certification by submitting a Writing Sample

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Check out our Ask the Experts blog

Attend the Annual Conference 

By participating in this training program, you are agreeing to let the instructor/facilitator call you by name during the presentation when addressing questions or sharing information. You also understand that sessions will be recorded and may be made available to other NRWA members/nonmembers, during and after the program is completed, for further review.

Should you wish to remain anonymous, please request this in writing to when you register for the course/webinar.

Enhance your writing skills and ensure you're up to date on current standards and best practices

Foundations are essential in any profession! Whether you are new to resume writing or would like to know more about the craft, this training is for you.

  • Do you make a living writing resumes and cover letters for clients?
  • Are you a coach or advisor who helps job seekers with their resumes and cover letters?
  • Do you teach resume/cover letter classes or workshops?
  • Or are you simply interested in learning about current standards and best practices for writing effective resumes and cover letters?

If you work with resumes and cover letters in any capacity, our Writing Excellence: Foundations course is for you. And this is your one and only chance to attend live in 2024!

This four-module training is scheduled May 8-29 as a live Zoom class, with attendees invited to a Q&A following each session. The training will be recorded and available for on-demand purchase throughout the year.

Additionally, recorded add-on modules are available for those who complete the four core modules, tailored specifically for professionals who work in college career centers or workforce development centers. Registrants of the add-on modules are offered a 15-minute consult with the instructor following completion of each module.

Core Modules Training Outline

Completion of all four core modules will equip writers with the knowledge and tools needed for crafting modern resumes and cover letters that adhere to all the principles and best practices of effective marketing, document strategy, writing quality, and formatting. (Each module is 90 minutes).

    • Module 1: Discovery Process & Strategy
    • Module 2: Essential Resume Content: Summaries, Experience, and Accomplishments
    • Module 3: Additional Resume Sections & Cover Letters
    • Module 4: Formatting & Writing Quality
Presented by longtime NRWA writing instructor Norine Dagliano, the May 2024 training is delivered live via four 90-minute Zoom sessions, and includes multiple handouts and worksheets to supplement the instruction. 

As a bonus, the curriculum includes a portfolio of case study documents, based on an actual client. Integrated throughout each module, the case study illustrates how various concepts apply in a real-life situation. Before you start the program, you’ll download the case study documents to refer to throughout the course… and beyond.

At the conclusion of the training, you will receive a certificate of completion and eight (8) CEUs. Then you’ll have the option of registering for one or both of our add-on modules, each targeting a specific demographic: staff who work in college career centers or workforce development centers.

To review key details about this training program and learn more about your instructor, keep reading... But if you're ready to get started, don't hesitate:

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Recap of What to Expect from the live presentation of Writing Excellence: Foundations 

  • Six (6) hours of instruction across four (4) core modules with Q&A after each session to get your questions answered and interact with other students.
  • PowerPoint slide decks, dozens of worksheets, writing samples, and supplemental resources to accompany each module. 
  • Certificate of completion and  eight (8) CEUs for completing the four (4) core modules (plus 1 CEU for each targeted module).

Can't attend this class live?  We've got you covered!  The audio version of Foundations is available here. This version includes recordings of the four modules, quizzes to validate learning, and a 30-minute call with the instructor.


    Upon completion of the Foundations training, professionals who work in specialized fields may purchase one or both additional modules, depending on their specific needs:

    College Career Center Module
    This module is designed for college career center staff (and business owners) who assist students by teaching resume/cover letter classes, providing guidance to students, and/or critiquing student documents.

    Workforce Development Center Module
    This module is designed for staff in workforce development centers, employment services offices, vocational rehabilitation centers, and outplacement firms, who assist job seekers with their career transitions.

    Both of these modules are geared toward professionals who may not write resumes and  cover letters, but who instead assist clients by teaching resume/cover letter classes, providing guidance on how to write a resume/cover letter, and/or critiquing client documents. Business owners who work directly with this demographic will also benefit from additional training and resources.

    Instruction will address the challenges and opportunities in working with professionals who may be experiencing recent job loss or who are making a career change. Through the use of case studies, worksheets, and supplemental resources, you will learn how to develop modern resumes and cover letters that illustrate relevant skills and experiences, minimize potential barriers/biases, and position clients to reach their target goals.

    *All materials are the exclusive property of the NRWA. Participants may not copy, share, or distribute materials.


    Norine Dagliano is a Nationally Certified Résumé Writer (NCRW), Nationally Certified Online Profile Expert (NCOPE), DISC Administrator, and sole proprietor of ekm Inspirations, with 30+ years of experience working with job seekers and career services professionals, both experienced and just starting out.

    A sought-after trainer and presenter of resume, job search, interviewing, and career management tools and techniques, Norine has been a featured presenter at multiple NRWA Conferences, as well as the developer/instructor of numerous webinars, including a series for CareerBuilder and DeVry University career services staff. Her training style is pragmatic and high energy, with a little sprinkling of humor and storytelling to keep participants engaged and inspired to learn and grow.

    In addition to designing and instructing the NRWA Writing Excellence: Foundations training program and the NRWA Writing Excellence: Certification Preparation program, Norine is on the NRWA board and has taken an active role in mentoring and training other writers who wish to excel in the field. 

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    North Grove Corporate Park, 8120 Lehigh Ave
    Morton Grove, IL 60053

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